Theatre Usher

The Guildhall Arts Centre Volunteers work hard to welcome our audiences and ensure their visit is as enjoyable as possible.

Our existing team of volunteer ushers are a brilliant group of individuals who deliver excellent customer service and are all passionate about supporting the Guildhall and the work we do. Volunteering is not just about helping the Guildhall thrive, but also contributing to the local community.

On joining our team you will:

• Qualify for discounted tickets

• Receive comprehensive training in all duties and responsibilities 

• Gain skills and invaluable experience of customer service in a thriving arts environment 

• Become a valued member of the Guildhall family and interact with like-minded people

• Have the choice to be involved with wider projects such as Gravity Fields Festival

To achieve an artistic programme that is ambitious, inventive and memorable, and give our audiences a great experience, we need to continue to grow our team of volunteer ushers.

Responsibilities & Duties:

-To check the seating area and evacuation routes are kept clear of any obstacles.

-To check customers have the correct ticket for that performance.

-To direct customers in/out of the theatre, to their assigned seats and to the appropriate facilities before, during and after each performance in a friendly and efficient manner.

-To assist disabled patrons to their seats.

-To assist in delivering excellent customer service to all patrons.

-To sell Programmes before performances and during intervals as directed by the Duty Manager.  

-To supervise the audience during a performance taking appropriate action where necessary, e.g. asking patrons to quieten down or stop taking photos.  

-To act as an evacuation steward as and when required, assisting the Duty Manager to ensure that patrons vacate the building in a safe and timely fashion.

-Post-show checking of the auditorium for lost property and rubbish pick. 

-To maintain good working relationships with all persons associated with the Guildhall Arts Centre and its operations, demonstrating high standards of professionalism at all times.


Whatever your age or background, if you want to get involved, we’d be delighted to meet you!

Applicants will be invited to an informal chat with the House Manager/Deputy House Manager to discuss the role in greater detail .

Volunteer Application Form

If you are interested, please return the application form above by post to

Michael Derrig, Guildhall Arts Centre, Grantham, NG31 6PZ

Or send via email

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